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Repair Process
Global Electronic Services provides truly in-house comprehensive repair services and solutions for most manufacturers as well as new, refurbished and obsolete equipment. We have a 1–5-day standard turnaround time, and our extensive parts department stocks thousands of common failure components as well as those thought to be obsolete.
Why Choose Us
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- Received repair logged into system
- Uniquely barcoded
- Tech evaluation completed
- Needed repair parts list produced
- Within 24 hours – customer quote created
- Submitted for customer approval by email and phone call
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- Approval received from customer
- Technician assigned to unit
- Unit disassembled for repair
- Component level troubleshooting and assessment looks for electronic signatures to determine functionality levels and performance.
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- True load testing and simulation stations determine faulty conditions and failure
- Repair is completed
- Additional testing under load conditions ensures peak performance
- Repair sent to cleaning station and then to Quality Assurance
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- Suitable cleaners for electronics, degreasing and oil traces are used for a thorough cleaning
- If appropriate, the repair moves to a moisture drying room
- All repairs are prepared to be in a ready state for immediate installation upon customer receipt
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- Final pre-ship QA is done by QA personnel
- The repair is prepped for packing
- Packaging determinations, or custom packaging, are made to ensure safe travel based on size, shape and weight of the repair
- The repair is invoiced after shipment and available to view in full detail in the online Secure Customer Portal
